Terms and Conditions

Rangitāiki Tours Booking Terms and Conditions

Payment

All prices are in New Zealand currency.

Rangitāiki Tours Limited will confirm your booking, whether eBike hire, tour or other service as advertised on our website, once payment in full has been made.

Payment must be made at time of booking. Rangitaiki Tours uses PayPal or Stripe. Please note service and processing fees may apply and will be charged to you.

Full payment by you to Rangitaiki Tours Limited acts as a warranty that you and those included in your booking, meet the tour, hire or service requirements as advertised on Rangitāiki Tours website.

Cancellation

A lot of effort and energy is invested in arranging memorable experiences for our manuhiri (visitors/guests) once a booking is confirmed. We do understand that cancellations may occur; as such we safeguard ourselves and manuhiri (visitors/guests) with the following cancellation policy:

  • >14 days prior to the tour, hire or service date, 90% of the tour price is refunded.
  • 8-14 days prior to the tour, hire or service date, 60% of the tour price is refunded.
  • 1-7 days prior to the tour, hire or service date, 30% of the tour price is refunded.
  • 12 hours prior to the tour, hire or service date, no refund.
  • All cancellations must be advised in writing.

To safeguard you in the event of having to cancel or change your booking, for anything unexpected, Rangitaiki Tours Limited strongly encourages you to hold a comprehensive travel insurance policy.

If Rangitaiki Tours Limited are unable to provide your tour through our own fault, excluding ‘force majeure’, we will offer the following in order:

  • Credit of equivalent value for future use
  • 100% refund

‘Force majeure’ is any event which Rangitaiki Tours Limited or our partners could not, even with all due care, foresee or avoid. Such events may include war or threat of war, riots, civil strife, terrorist activity, industrial dispute, natural or nuclear disaster, fire and all similar events outside our control.

Changes

Rangitaiki Tours Limited will endeavor to provide tours, hire or service as advertised on our website, but should there be circumstances beyond our control, or legal, health or safety concerns, we reserve the right to modify tours, hire or service conditions.

Changes to bookings, which may include but is not limited to; date, number of people or dietary requirements; may occur without charge provided the changes are >14 days of the tour, hire or service date. Any changes within 14 days of the tour, hire or service date will incur a 10% additional service fee.

Rangitaiki Tours Limited will not modify tours, hire or service conditions if you and those included in your booking:

  • Do not show at the tour, hire or service start point on time.
  • Shorten the tour, hire or service or opt out of tour activities, for any reason.
  • In such circumstances, no refund will be given.

Liability

Rangitaiki Tours Limited accept no responsibility for injury, damage or loss of personal possessions, except where we have legal obligation to do so.

Your booking confirms that you, and those included in your booking, hereby release, waive, discharge, hold blameless and indemnify Rangitaiki Tours Limited and all persons entities and contractors connected to Rangitaiki Tours Limited, from any and all liability for death, disability, physical or mental injury, property damage, theft or loss of personal items and all other foreseeable risks, claims or actions of any kind whatever and however occurring which may arise, at any time, from or in connection with, directly or indirectly, as a consequence or you carrying out a tour, hire or service with Rangitaiki Tours Limited. You will disclose, at time of booking, any medical details that may adversely affect you and those included in your booking. Such medical conditions may include but is not limited to; asthma, pregnancy, chronic conditions, muscle strain etc.

Health, Safety and Risk

You and those included in your booking agree to abide by Rangitaiki Tours Limited Health and Safety instructions at all times.

Special dietary requests must be advised at time of booking. Rangitaiki Tours Limited will endeavour to meet special requests, but if we are unable to do so, we will contact you to agree upon alternate arrangements.

Rangitaiki Tours Limited reserves the right to cancel or remove you and/or those included in your booking, from a tour, hire or service if health, fitness and/or behaviour interfere with other customers’ experience or the general public in any way.

New Zealand Law

The law of this contract is the law of New Zealand.

As manuhiri (visitor/guest) of Rangitaiki Tours Limited you are required to abide by New Zealand law at all times.

General

Rangitaiki Tours Limited reserves the right to use photographs or videos taken during tours for promotional purposes. This may include, but is not limited to use online, in printed material or at public events.